• he name of the dealership (e.g., "TrustAutoHQ").

• Terms like "receipt," "purchase confirmation," "invoice," or "bill of sale."

• Be sure to check your spam or junk folder, as automated emails can sometimes be filtered there by mistake.

Immediately Review Your Sales Contract & Paperwork

This is the most critical step. The ability to return a vehicle and the terms of that return are governed by the documents you signed. Look specifically for:

• Return Policy or "Cooling-Off Period": Many dealerships offer a short window (e.g., 3-7 days) or a mileage limit (e.g., under 500 kilometers) during which you can return or exchange the vehicle. This is a policy offered by the dealer, not usually a legal requirement.

• "As-Is" Clause: Most used cars are sold "as-is," meaning you accept the vehicle in its current condition. An "as-is" sale makes it very difficult to return the car unless there was fraud or a serious issue that wasn't disclosed.

• Restocking Fee: Even if the dealer allows returns, your contract may state that you have to pay a restocking fee, which is a percentage of the vehicle's price.

• Find Your Sales Agreement: Before doing anything else, read your contract.

• Contact the Dealership: This should be your first call. Speak calmly and clearly, whether you are trying to use their return policy or reporting a mechanical issue.

• Have Your Documents Ready: When you speak to them, have your Bill of Sale, financing agreement, and the vehicle's VIN ready.